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HELP / FAQ

Clarnia, is a store where you can get items for home and office decor. Here at Clarnia, a wide variety of print canvases, cheap canvas print, and custom canvas print is available. If you are looking for some help and guiding material you can this the section of the FAQs; as there is complete guideline available for you.

Frequently asked questions!

Is Clarnia, really an attractive place for buying home décor?

Yes, of course, Clarnia is the best place where you can buy each and every item for your office and home décor. All the items are wonderful in quality and performance.

How can I contact Customer Service?

To contact the customer service center of the Clarnia is not an uphill task. You just need to Visit the Customer Service page or send us an email to support@clarnia.com. The customer service representative will respond to you soon.

How I can make an order at Clarnia?

In order to make an order, you have to go to the official page of the Clarnia store and then select the item. The service page will show you an online form for making an order. You have to fill that form online. Your order will be enlisted after the submission of form by you.

How one can track my order?

This is an easy step, You have to enter your email address and the status of our order will be shown to you. You can proceed according to the status.

When will I receive a shipping tracking number?

Tracking details will be e-mailed to you once your order has shipped.  Most orders ship within 1-3 business days.

What should I do if the tracking website states my package was delivered, but I never received it?

We always recommend checking your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at support@clarnia.com.

What types of canvas print I can get from Clarnia?

You can get every type of canvas print from our store. Ranging from the canvas print representing countries to the ones that show nature, rain, and animals. Here you can find a great collection of canvas print that focus on each type of the life theme.

Will my order ship in one big box or in multiple pieces?

Your order is shipped as each piece is completed, so it is possible that each item will ship separately. If you have multiple items on the order, they may ship in different boxes on different days. We will definitely let you know if there are multiple tracking numbers with your order.

Can I modify the shipping address after the order has been sent?

Yes you can, please contact us soon. Note that this will delay the order arrives.

RETURNS & EXCHANGES

What is your cancellation policy?

You can request to cancel your order at any time before your order was printed, typically within 1-2 days from the order date

How do I go about returning an item?

E-mail us at support@clarnia.com for a request for return and tell use the reason for returning an item with the order number, reason for return, photos of the item and the box, return or exchange preferred  (if exchange which item and size)

You will be assisted as soon as we notified and the return label will be sent via email.

What is your return policy?

Not satisfied with size or design?Claria Stock will refund your purchase in any case you are unhappy. A refund will be given within 30 days of receiving (as indicated by the tracking number) to the original credit card used for the purchase or in the form of store credit.**

**A restocking fee of 25% per item is applied for all returned packages + return shipping cost. We do not accept returns if the item(s) without the original box or that the items damaged by the customer. Please note that shipping cost is non-refundable, except in cases where we have made a shipping error.

How can I get a refund if I don’t like my canvas?

Due to the custom nature of our products, all requests for refunds will be processed minus a 25% restocking fee and return shipping fee. Each piece is custom printed as soon as your order is placed and we cannot re-sell or re-stock any items that are returned.

Note:No exchanges or refunds will be accepted after 30 days from the ship date.

 

What should I do if I want to return my canvas because the color doesn’t look like what’s on the website?

Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive. We print colors true to the artist’s specifications and cannot alter the original artwork. We can exchange to a different design or refer to our refund policy.

What if I don’t love my custom canvas?

Your custom order is created specifically just for you, you can see it on the website before purchasing. Custom orders are non-refundable.

When will I be refunded for my return?

Your refund will be processed once your return has been received in good condition.

What should I do if the artwork I received is damaged or not in perfect condition?

For isolated cases which are often the consequences of a shipping mishandling, where artworks arrived with damages such as looseness, indentations, and creases, feel free to reach out to us by emailing support@clarnia.com along with the photos of the damaged artwork and the box. We will be glad to ship you a replacement right away at no additional cost.

What should I do if I ordered the right size and image but what arrived was wrong?

If you receive the wrong image or incorrect size, please let us know by emailing us at support@clarnia.com, with pictures of the artwork you received AND the box. We will process a replacement order as soon as we are notified.

SHIPPING & DELIVERY

What is your typical turnaround time?

All of our prints are custom made once your order is placed. Our processing time frame takes 1-3 business days. Once your product is ready, we will send you the tracking number by email and keep you posted on the package shipment progress.

Do we ship everywhere?

We ship within the continental US, US territories, Alaska, Hawaii and Canada.  We also ship internationally to Australia, Canada, Singapore, United Kingdom, New Zealand, and Ireland. We ship to P.O. boxes and APO/FPO/DPO addresses.

Yes! We are shipping canvas GLOBALLY!

Best Prices:
Get the best deals on canvas artwork every day!
High Quality:
Quality is our Passion. We use the most premium materials in the industry!
Fast Shipping:
You just have to select your heart out and then leave the rest to Clarnia for providing you with best of services.
Reliable & Free Shipping:
Clarnia is offering you a completely reliable and free shipping worldwide to avoid any further query.

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